Billing & Insurance
Let us assist you.
Your procedure is over, your stay with us has ended, but now you may have additional paperwork to fill out. We can help. From forms and financial questions to working with Medicare or your insurance provider, Deaconess Illinois Medical Center is as passionate about assisting patients with what happens after a medical procedure or emergency as with the care that occurs during it. Use the information in this section to help the billing and payment process go smoothly.
What is the billing process?
We’ll bill your insurance company in a timely manner and do everything we can to expedite your claim. But remember, payment is ultimately your responsibility. If we bill your insurer, and after 45 days the account is not taken care of, we’ll look to you for final settlement of your bill.
Otherwise, we accept:
- Cash
- Check
- Money Order
- VISA
- MasterCard
- American Express
- Discover
If you can’t pay your bill, we may be able to help. You may be eligible for financial assistance programs.
Questions?
If you have questions about your bill, please be sure to have your patient number and date of the hospital visit handy and call 833-277-8084.
For services since January 14, 2023
Call Toll-Free – 844-652-0603
Monday – Friday
8 AM – 5 PM Central
For services on or before January 13, 2023
Call Toll-Free – 833-277-8084
Monday – Friday
8 AM – 5 PM Central
If you have insurance:
Deaconess Illinois Medical Center accepts most of the major insurance providers. Please contact our Business Office at 833-414-8822 if you have questions or to see if your provider is accepted.
If you don’t have insurance:
No one will be denied necessary medical care due to lack of insurance or inability to pay. However, if you are uninsured you may be asked to pay a deposit when you’re admitted or when you register for an outpatient procedure.
Questions?
Financial Counseling
618-998-7932